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Technical Support

Outstanding Technical Support from Trained Professionals

For all our customers, we offer our highly rated LIFETIME e mail and telephone technical support. This service is completely free of charge and is offered between the hours of 09:00 and 17:00, Monday to Friday.

Whether you are experiencing problems with your machine, having trouble converting files to the appropriate format or want some advice how to best process some material you haven’t used before, we are here to help.

We now use Teamviewer software to enable our technical support engineers to connect to your computer and diagnose and fix faults and issues remotely.

For more demanding technical issues we can arrange telephone technical support and guidance from our team of highly experienced installation and service engineers, or arrange for them to visit you at site to address the matter directly.

HPC Laser technical support

Just a few names we’ve worked with

You’re in safe hands with our service & aftercare

Over 15 Years Experience Supplying Laser Equipment

HPC Laser are specialists in laser engraving and cutting machines and CNC routers and have supplied over 7000 Laserscript machines into a global client base.

100% UK sales, operations and support

Operating from our headquarters in West Yorkshire, we build machines to customer requirements and stock a huge range of spare parts for rapid delivery.

Class 1 Laser CE UK Safety Certifications

We offer a true class 1 compliant range of CO2 laser machines satisfying the most stringent safety demands, particularly when used in education and other sensitive installations

Our Engineers Will Deliver & Install Your Equipment

With a team of highly experienced engineers offering machine delivery and installation your new equipment will be handled with professionalism and care.

Receive Hands On Training from Professionals

Whether you choose onsite training when your machine is delivered or free of charge training at our Halifax showroom, you’re guaranteed to get the best possible start.

Remote Technical Support from Trained Professionals

Purchase of a HPC machine entitles you to our highly rated LIFETIME e-mail and telephone technical support. You are not alone!

Not sure what you need? Give the experts a call.