These terms and conditions (“the Terms”) govern the users (“you” or “your”) use of the website [www.hpclaser.co.uk] (“the Website”) and your relationship with hpc laser ltd (“we”, “our” or “us”). Please read them carefully as they affect your rights and liabilities under law. If you do not agree to these Terms, please do not access or use the Website. If you have any queries regarding these Terms then please contacts us at sales@hpclaser.co.uk
Orders
All orders are subject to acceptance and availability. If the goods ordered are not available, you will be notified on-screen and by e-mail and you will have the option either to wait until the item is available from stock or to cancel your order. Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time. You agree that any automated acknowledgment of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website. The conclusion of a contract between you and us will take place when we (i) debit your credit or debit card or (ii) despatch the goods to you or commence the services, whichever is the earlier.
Title & Ownership of the purchased products will remain with HPC laser LTD. and shall not pass to the buyer until payment has been made and cleared in full.
Products are not sold on a “trial basis” therefore please ensure that the item(s) you are purchasing are fit for the purpose you require.
We may advise but the onus is on the customer to ensure compatibility prior to purchase.
Product Descriptions
Whilst we try to ensure that material included on the Website is correct, reputable and of high quality, we cannot accept responsibility if this is not the case. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website.
If we are informed of any inaccuracies in the material on the website we will attempt to correct this as soon as we reasonably can.
Our website is dynamic and prices/products/images/specifications may change without further notification. We reserve the right to make changes to the wesbite / specifications of machine. Machine specifications may differ slightly from machines advertised.
All goods and/or services purchased are sold subject to additional specific terms and conditions related to that good or service including, without limitation, terms and conditions concerning estimated delivery times and any warranties. Please ensure that you read such additional terms contained within the product description.
Warranty
All our PRO range machines are covered by a 12 month onsite warranty covering mainland UK for replacement parts against manufacturer defects and manufacturer failures. Onsite warranty covers mainland UK with the exception of Islands and the Scottish Highlands, where we endeavour to support warranty claims on a parts-only basis.
Consumable parts such as, laser tubes, mirrors, and focus lens are excluded from warranty.
All desktop laser machines are supplied with 12 month return to base warranty excluding consumables (The customer must cover the carriage costs both ways and insurance).
The general call out time for an engineer’s visit is 7-10 working days from receipt of an email. This will vary depending on resource availability in your geographical area.
Replacement laser tubes are supplied on a collection-only basis, either from our Halifax factory or from one of our mobile engineers by prior arrangement. All our replacement laser tubes are supplied with a 30 day warranty, valid from date of purchase.
We do not warrant problems arising from improper use or installation.
If you are returning a part to be tested, then that part is considered “GOOD” until it is tested to be bad. You must insure the parts during shipment. If that part is damaged in shipping, then you must file a claim for shipping damage. If your package is not boxed well and packaged with foam, then the shipper may deny your claim.
All machines are thoroughly run and tested for each function before delivery. Each machine is tested and run for several hours to ensure that it performs to our standards.
Due to the vast range of material properties, the laser machine is not guaranteed to perform to a specific production rate nor is the laser machine warranted for merchantability, production capability, product application, or profitability.
Any RETURN would be subject to a minimum 25% restocking fee as all machines are built to order, and any applicable expenses of performing the return as return cost. The return cost includes but not limited to costs that are found in: labour hours, fuel, hotel, and freight shipping.
The warranty extends only to the original owner of the machine and is not transferable.
Terms of the warranty are subject to change without notice. Please check this web page for updates and additions.
Account and Password
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use the Site only with a parent or guardian. HPC Laser LTD. reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at its sole discretion.
Cancellation Rights
Where you have purchased the goods or services as a consumer (i.e. for private use as opposed to business use), please note that you are entitled to cancel any contract completed with us within 7 days of receipt of the goods or services.
If you do cancel a contract pursuant to this then:
You must notify us in writing by sending an e-mail to sales@hpclaser.co.uk or a letter to HPC Laser Ltd., Castle Mills, Saddleworth Road, Elland, West Yorkshire, HX5 0RY.
You must retain possession of the goods or services and ensure that the goods or services are kept in the same condition as they were when they were delivered until such time as the goods or services are either collected by us or delivered back to us by you.
We will notify you of when we wish to collect the goods or services. The goods and services will be collected by us within 28 days of our receiving your cancellation notice and we will charge the cost of collecting the goods or services, and will deduct this from any sum owed by us to you.
We will refund any monies you have paid to us within 30 days of receipt of your cancellation notice.
Privacy
Please review our Privacy Notice, which also governs your visit to this Site.
Trademarks
All trademarks and registered trademarks are the sole property of their respective owners. Photographs courtesy of respective manufacturers. The copyright in all material provided on this Site is held by HPC Laser LTD or by the original creator of the material.
Except as stated herein, none of the material may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of orcycles or the copyright owner.
Eligibility to Purchase
To be eligible to purchase goods on this Website and lawfully enter into and form contracts on this Website under English law you must: If an individual, be 18 years of age or over; and stipulate a verifiable delivery address and
register your real name, address, phone number, e-mail address any other details requested; and possess a valid debit/credit card issued by a bank acceptable to us or be able to pay via cheque/PO.
Indemnity
You agree to fully indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms by you, or any other liabilities arising out of your use of this Website or any other person accessing the Website using your personal information.
General
By offering to purchase goods and services you represent to us that you are 18 years of age or over and authorise us authenticate your identity, to validate your payment and to authorise individual purchase transactions.
The Website may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and its use.
You agree not to upload or transmit through the Website:
Any computer viruses or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer; and
any material which is defamatory, offensive or of an obscene character
The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties, whether express or implied, in relation to it and its use.
We reserve the right to make changes to our site, policies, and these Conditions of Use at any time.
You should be aware that if we are requested by the police or any other regulatory authority investigating suspected illegal activities to provide your personal information, we are entitled to do so.
Notwithstanding any other provision in the Terms, nothing in these Terms will affect or limit your rights as a consumer under English law.
HM Customs & Excise Regulations
Please note that for the purposes of the HM Customs & Excise Anti-Money Laundering regulations we do not accept payments of over £9,000GBP in cash. All payments of over £9,000 GBP must be completed via Bank Transfer, Bankers Draft or Cheque.
Law and Jurisdiction
If any part of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed removed from these Terms and shall not affect the validity and enforceability of any remaining provisions of the Terms.
The Website is controlled and operated in the United Kingdom. The Terms will be governed by the laws of England and Wales and you irrevocably agree to submit to the exclusive jurisdiction of the English courts.