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Why Choose HPC?

You’re In Safe Hands With Our Service & Aftercare

Over 15 Years Experience Supplying Laser Equipment

HPC Laser are specialists in laser engraving and cutting machines and CNC routers and have supplied over 5000 Laserscript machines into a global client base.

100% UK sales, operations and support

Operating from our headquarters in West Yorkshire, we build machines to customer requirements and stock a huge range of spare parts for rapid delivery.

Class 1 Laser CE UK Safety Certifications

We offer a true class 1 compliant range of CO2 laser machines satisfying the most stringent safety demands, particularly when used in education and other sensitive installations

Our Engineers Will Deliver & Install Your Equipment

With a team of highly experienced engineers offering machine delivery and installation your new equipment will be handled with professionalism and care.

Receive Hands On Training from Professionals

Whether you choose onsite training when your machine is delivered or free of charge training at our Halifax showroom, you’re guaranteed to get the best possible start.

Remote Technical Support from Trained Professionals

Purchase of a HPC machine entitles you to our highly rated LIFETIME e-mail and telephone technical support. You are not alone!

An image of the HPC engineers

Over 16 Years Experience

Established in 2007 when the need for a sensibly priced, high quality CO2 laser machine was recognised, HPC has grown to become the UK’s leading supplier of laser machinery and CNC routers.

 

We offer an honest and friendly pre-sales service with no hard sell. It’s important that we understand what you will be doing with your machine and if it’s not right for you we won’t sell you it.

 

HPC Laser are not just machine importers like some other companies in the industry. We carefully select the highest quality components from long-term supply partners and assemble our machines here in Halifax, West Yorkshire.

 

Every machine we supply is assembled and tested by the actual engineer that will be carrying out the delivery, installation and training at site.

 

We use our vast experience to great effect in providing the best in after sales service and support in the industry, offering our customers a helping hand when they need it most. Purchase of a HPC machine entitles the customer to free of charge LIFETIME e-mail and telephone technical support meaning we’re here when you need us.

Committed to UK Operations, Service and Support

HPC Laser is based in Halifax, West Yorkshire and from here we carry out all day to day functions of the business, including:

  • Stockholding of components, spare parts, order picking, machine assembly, testing and packing
  • All sales operations including handling of all UK orders (and overseas orders via Laserscript distribution partners)
  • Customer service and technical support

 

Our team of highly skilled installation and service engineers have extensive experience in the specialist fields of laser machines and CNC routers and are available throughout the United Kingdom.

An image of the HPC laser storage warehouse
An image of a CE marked laser tube

CE & Safety Certifications

Here at HPC Laser we take machine safety and compliance with the relevant standards very seriously. All of our machines are thoroughly assessed here in the UK for compliance with the necessary EU directives and standards. We consult with UK based CE and laser safety professionals to ensure that our compliance assessments are carried out thoroughly and to the correct requirements.

 

All of our cabinet CO2 machines are classified as class 1 laser systems and are suitable for use in schools, colleges and universities as specified by the UK Health and Safety Executive and CLEAPSS (class 4 laser systems must NOT be used in education)

 

Our long standing relationships with our key suppliers mean that we are in full control of our machine specification and we are flexible enough to quickly adapt to changing standards as and when required.

Just a few names we’ve worked with

Your Equipment Delivered & Installed

Because we have our own team of engineers and fleet of vehicles covering the whole of the United Kingdom, you can expect the most personal service and customer experience when you buy from HPC.

From initial customer order through machine configuration, build and test to delivery and installation using takes around 7-10 working days.

Prior to offering a delivery and installation date we ask our customers to complete a risk assessment / site survey document which helps us to understand where the machine will be located and the presence of any issues such as steps, uneven surfaces, narrow doorways etc.

Our engineers have installed machines into some very challenging locations using the unique manner in which the majority of our PRO range (excluding LS1690 and larger) can be separated to split through a standard single doorway.

Once the machine is in position we carry out all the installation work with the exception of any cutting of holes in the building for ventilation and fume extraction.

An image of HPC equipment in one of our delivery vehicles
An image of the HPC Laser engineerings providing professional training

Hands On Training By Professionals

Here at HPC Laser we don’t just stop at great machines and excellent service, we also deliver first class training when we deliver and install your machine.

 

We cover all aspects of the machine software and show you helpful tips and tricks so that you can quickly get the best out of your machine as quickly as possible. Additionally, we cover basic maintenance and how to keep you machine in good operational condition.

 

We take all aspects of safety training very seriously and will ensure that you fully understand how the machine can be used safely.

 

For customers that prefer to collect from our showroom in West Yorkshire, we offer a free of charge training session when you collect your machine.

 

We also offer refresher, intermediate and advanced training sessions upon request, either at our showroom or on-site at your premises.

Get Professional Support

For all our customers, we offer our highly rated LIFETIME e-mail and telephone technical support. This service is completely free of charge and is offered between the hours of 09:00 and 17:00, Monday to Friday. Get in touch here.

Whether you are experiencing problems with your machine, having trouble converting files to the appropriate format or want some advice how to best process some material you haven’t used before, we are here to help.

We now use Teamviewer software to enable our technical support engineers to connect to your computer and diagnose and fix faults and issues remotely.

For more demanding technical issues we can arrange telephone technical support and guidance from our team of highly experienced installation and service engineers, or arrange for them to visit you at site to address the matter directly.

A banner image of our types of technical support

Not sure what you need? Give the experts a call.