We just wanted to say a huge thank you to the engineer for getting the machine set up yesterday, the stairs proved very difficult but somehow they managed to get it all the way up. He did a great job setting it up and showing us how to use it, thank you once again for all the hard work!


Leah G (A little bit crafty)




Can you let pass the following message onto management on my behalf.


Our new laser cutter arrived today. We would just to let you know that we thought Jake was fantastic. All 6 of us agreed that this is by far the best training we have ever had in school. He was very patient, extremely knowledgeable and no question was too much hassle.


He took time to let us all try out the machine and explained everything very thoroughly, and never rushed us.


Thanks again. We are very happy and can't wait to start using it with our classes.


Vickie Glennie

PT Technical


Buckie High School.




Good morning,


thank you for arranging the visit of your service engineer yesterday.


Your engineer was excellent. His professionalism, knowledge, friendly non-patronizing manner and efficiency was so refreshing.


We look forward to using your services in the future. Please pass my thanks onto the team.




John Davies

Facilities Manager

Afon Taf High School



Morning Steve

Just a quick note to thank you for the service you have given us with the laserscript machine.

Service, installation, training and the machine all excellent.


Much appreciated !!!!  


Kind Regards



I'm so happy with my 6090 60w laserscript machine. Super helpful staff and excellent aftercare. Definately recommend! Catherine Highfield

This is a big thank you to HPC Laser for the installation of my LS3060 machine today absolutely delighted with the machine and the service. - Adele

Spoke to one of your team this morning, and he was so friendly and helpful. As a complete newbie to laser machines he explained each question I asked brilliantly without making me feel inadequate! Can’t wait for my email to come through with my quote! Thankyou so much again for your help!

I am very happy with my HPC laser. The company was a pleasure to deal with at every stage of the order, the engineer who delivered and installed it was extremly knowledgeable. The machine works flawlessly, I could not be happier. Highly recommended. Alex Magee

Just wanted to say how impressed I was today with engineer Andy who came out to service our laserscript 6840 today. He was brilliant and has managed to allay many of the worries that have stopped me from being able to do certain aspects of maintenance that should have been done and haven't.

Thank you so much. The cutter has been great since we bought it and the sales team have been great when I have needed sheet materials. Thanks again to all at HPC

Hillary Williams

I just wanted to say that we had our delivery today and a big thank you to Jake who installed and trained both of us. He was very helpful, friendly and made sure we knew what we were doing before he left. We are really impressed with our new laser machine. Thank you. Debbie and Alan x

The team at HPC Laser have been amazing! Id never heard of these machines until a couple of months ago and before I had even purchased my machine, they were beyond helpful and patient! They were so friendly when I travelled to their warehouse for a demo and spent a lot of time going through examples with me. Considering my endless questions (and Im pretty sure I broke the record for the number of times I tweaked/adjusted my quotes), they never fail to be a pleasure to work with. I now have my machine and still have questions due to my lack of experience, but my continued emails don’t seem to phase them, which I am very grateful! Their response times are amazing and endlessly helpful!

Thank you particularly to Steve for always coming back to me so quickly! Id recommend working with these guys any day! 

Andrea Powell

This is just a quick note to say a big thank you to all involved in the delivery of our new Laser Cutter. As you know it was installed on Thursday and the whole process went very smoothly.   It was a pleasure having Simon with us for the day – he did a great job of the installation and training!

We’re having great fun testing drawings and materials on the machine at the moment.


Thank you once again.




Hi Chris and Oliver

Quick note just to say thanks for the excellent service and the machine is amazing. Howard was brilliant yesterday setting it up and we are on with a few projects already. 
I would recommend you to anyone!
Cheers matt 
Hoewfab Ltd

Dear HPC Laser Ltd,

I would just like to comment and pass on my compliments on your excellent service, the LS6090 arrived bang on the given time, considering Andrew left your depot at around 4a.m. to get to Cardiff for 8:30a.m. that was pretty good going ????
Andrew’s installation and tuition on the LS6090 was faultless, and I was very soon up and running, cutting model aircraft parts out from balsa and birch ply in no time. I even tried some engraving on slate to make a new house number and name plaque for my house, this turned out just great.
12 out of 10 for customer support and service, very impressed.
With best regards and many thanks.
Henry Fray.


SO PLEASED with our new HPC Laser LS6090 and Howard who installed it  was brilliant,  will be sending a seperate email on that in a bit.....Have already churned out some awesome medals for my lads kickboxing dojo from the gold black laminate I bought.  :)
Best wishes

Absolutely fantastic. 10 out of 10 for customer service! Couldn't have been happier. Excellent staff and support, easy to work with and happy to help. Would definitely recommend HPC Laser to anyone looking to get into CAM.

Luke Thurston

Excellent Customer service at HPC Laser Ltd even for a machine not originally supplied by themselves I ordered the wrong replacement part after my own diagnostics and Chris at HPC Laser talked through all I had got wrong and sorted my problem too boot. Thanks HPC laser


We at Midhurst Rother College are coming up to our 10 year, with our LS1290 laserscript, we are on our third CO2 tube at the moment, the machine and the company are fantastic, we have been showing of our machine to local schools and they have purchased from Hpc Laser

Simon Taplin


I just wanted to comment how impressed we were with Phil who came to deliver the machine. He arrived on time and stayed longer than expected to make sure we were completely comfortable with the laser and the software. He even gave a few tips on CorelDraw which was a massive help! I couldn't rate him enough, so please pass on my thank you.

Overall I have been really impressed with the whole service from HPC - so thank you to Oliver , Phil and Chris (the three we have been on contact with!).


Thanks again,



We just wanted to say thank you for an excellent delivery on Wednesday.
Howard was very courteous and helpful and the process went pretty smoothly. We were not aware we needed to get some deionised water for the cooling system but a quick trip to Halfords dealt with that one. The setup went fine and the training that Howard delivered was very good, and much appreciated. We feel we are now able to run the machine without abusing it through ignorance! We also appreciated the fact that Howard emphasised that help is just at the end of the phone, if we need it.
Thank you also for organising Howard to bring the materials we ordered. Saved us a journey.
We have started the process of learning to use our machine, doing test pieces and working on getting a feel for the different materials. We look forwards to having a long and happy relationship with your company.
Once again thank you.
Stephen Blakelock
(On behalf of all the family - Ingram, Eleanor, Christine and Jess)

I recently purchased the ls3040 from hpc laser and can honestly say the service has been faultless from start to finish. They were fantastic on the day of collection, showing me all the basics in a 1 to 1 training session with Chris. Very warm & friendly people with a genuine passion for exceeding customers expectations.

Since then i have emailed Chris a number of times & he has always replied promptly & even in his own time over the weekend, also ringing as he knew i was getting myself frustrated; to ensure i could rectify my teething problems due to my beginner knowledge on corel draw & laser cut, totally my lack of experience, nothing more haha.

I would 110% recommend hpc laser to anyone looking to purchase a laser machine, with Chris as your guide ????

Thank you so much.

To all the team at HPC Laser, 
As I type this out, there are genuinely no words I can convey to express how ecstatic I am with the purchase of my LS6090. Whilst you may not know this, for the last three years we have been using Chinese lasers purchased from eBay and I have always said to my business partner that owning a HPC Laser would be the day I realised we made it as a company. Today that realisation has kicked in and it’s somewhat fair to say it’s an emotional one. 
I strive for professionalism and customer service in my company and the professionalism I have received from start to finish has been nothing short of top notch from yourselves. From the initial enquiry with Oliver for finance options, to speaking to Rory to get us booked in as quickly as possible (he even offered us an earlier date when a cancellation had come through). Even speaking to the lovely young lady on the phone with one of our initial enquiries to get our Chinese laser repaired and serviced (forget her name sorry!).
Everything has been a pleasure from start to finish. My only disappointment was that I didn’t come to the offices for a demonstration so that I could put faces to the names. 
Particular mention must go to Simon who brought our machine to us today. There are very few people in this world I would consider to be a complete gentleman and he was completely out of this world.
Whilst waiting for the machine to arrive today I must admit I had been nervous about how it would get up the dog leg stairs and into the office in the first place. Seeing Simons face this morning when he saw the stairs did not fill me with the greatest of hope and by his own admission he was considering not even making the attempt. 
Fortunately I have some very decent (and strong) friends that grabbed their tools and completely removed the bannisters and posts from the stairs which made for an interesting sight. During this time Simon did all he could to make life easier for everyone by stripping down as much of the laser as he possibly could, such as removing door panels etc. 
Finally after many conversations about how it would go up the stairs Simon and my friends finally got the laser in to its new home where we left him to piece everything back together. He simply didn’t stop from start to finish until the machine was where it was supposed to go. I can only imagine that other people would have looked at the stairs, laughed, walked off and said “no chance!”. 
A thousand thank you’s to Simon, it is people like him that do indeed make the world go round.
I have promised him when we move in 18 months time and we use your relocation services, we will hire the crane and have it out the window!! 
Once again a massive thank you to all of you for all your help and for making one of my goals and personal dreams come true, you’re amazing… and all this after only two hours!!!
Kindest regards
Chris Lancaster 

Dear Chris & HPC Laser Team,

Thank you very much for your kindness and hospitality when picking up the laserscript LS3060.  It was nice and refreshing to meet such an enthusiastic and professional team. 

Thank you for the training.  I am sending something nice for you to share with a cup of tea or coffe. 

Christophe Mauriange 


Customer Reviews and Testimonials

Hi HP Team,

Just wanted to say a MASSIVE thank you for all your help on providing Sarah Bonnell School with our perfect laser cutter. From the start there was great phone assistance to help choose the right package to suit our needs and super-fast communication with Oliver and Rory, regarding our specialist extraction needs via email. Despite it being a large purchase, the process was entirely stress free and completely worked around our needs. Organizing the delivery and set up was straightforward and simple, Simon was so helpful and friendly he made the day a real treat! Simon was proactive with whatever little hang ups we encountered on setting up our machine (we ordered the LS1290, one of the larger machines!) and his enthusiastic manner made it seem like no effort at all. Whereas with some companies you can imagine they’d be quick to charge to extra for any errors in prepartions – this was not the case with HPC. The training in using the machine simple yet precise, I felt I knew the machine inside out after only an hour; he also taught me some great new techniques for use with the laser cutter (my mind was blown by the 123Make Software and also the Flexi-fish design.)


Have only encountered one problem since having the machine installed, which I’m afraid to say was down to my own human error, never the less the HCP team were more than happy to help assist me and had it diagnosed in minutes!


Cannot thank you enough,


Anthony Nolan (A very grateful Design Technician from Sarah Bonnell School, London)


Hi Rory,
Just wanted to take the time to thank you.
Firstly for changing our training to the Wednesday morning.
And secondly to feedback on how brilliant Phil was.
He was patient, knowledgeable and very polite. A real credit and asset to your company.
We are up and running with the machine and excited to get the products live in our marketplace.
Kindest regards.

I would like to thank you and your staff for the hospitality shown to Scott and I yesterday during our visit for the laser upgrade.  Again I would like to thank you for your help, your advice and all the work you carried out on our machine, again your service is outstanding.

We look forward to our future dealings with your company.

We wish you all a very Merry Christmas and all the best for 2015.


Alan Merchant

Games of War

Hello HPC,

Service has been great. Phil was excellent yesterday.... very patient and understanding despite all the questions. A few issues to adjust set up of the laser so kept him a little longer than anticipated.

So far so good really pleased. Thanks to all involved from arranging demo to getting the machine quickly to us and final commission.

Hope its very busy know!

Best Regards

Sean Nelson
MijMoj Design Ltd.




Denny high school received our HPC laser last week. This laser was delivered and installed by Phyllip Rigg. I would just like to send an email saying how professional and slick the whole process was.

The laser was installed quickly and efficiently was expert training provided by your colleague. Phyllip was informative and demonstrated all aspects of the laser. He was able to answer any questions I posed and he installed me with faith in your company.

I would just like to say again thank you for the delivery and training of your laser.


Kind Regards

Jordana MacDonald

Technical Teacher



Dear Sales

Thank you for your services, we have been in the business for over 30 years. 
It was refreshing to meet with your representative at the NEC earlier this year. He showed your range of Laser cutters after which we purchased a HPC LS6840
We look forward to purchasing your new cutter for Steel when it arrives.

(A very happy) Mr Ricci Locke


Dear all at HPC,

Finally I have found a moment to drop you a line to thank you all very much for the service I received during the purchase of my new 6040Pro. 
This was a big investment for me and something I could not take lightly. I was very impressed with the quality of service I received during my initial research phase, through to the final delivery and installation. You have all been extremely helpful, very straightforward with your information and generous with your time (on the trial day). Please pass on an especial thanks to Phil for his patience and calm manner in explaining all that was necessary during installation and training the other week.
I am steadily getting to the grips with the machine and I am sure I will master it’s full potential in the coming months. 
I will have no reservations in recommending you where I can, as it has been a pleasure to deal with a company that provides an excellent ‘old fashioned’ proper service!
Thank you to you all.
Best wishes and kind regards.
Chris Wight.


Dear HPC,

Just a quick email to say how much we appreciated the excellent training we received when our laser cutter was delivered yesterday.  Phyllip (Rigg) was very patient with us,  he was clearly knowledgeable regarding the machine and a very confident teacher.

Unfortunately we delayed him somewhat, for which we apologise,  but he was most gracious and made sure that we understood everything necessary to get us safely started.  Please pass on our thanks.

Kind regards,

Lyn Tunstead

Head of Design and Technology

The Hollyfield School



'' I'm a Design Technology Teacher in Cheshire but have also recently started a small business in my spare time making personalised wedding stationary.

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