FAQ

Why should I buy from HPC ?

We believe HPC Laser offer the best value machines available in the market today with unparalleled technical support and after sales service.

 

We take a responsible approach to machine safety and carry out all our CE compliance work here in the UK.

 

We don’t just import substandard machines from overseas and sell them on. We build our machines here in West Yorkshire to our customers requirements and we know them inside out. If you need a spare part for your machine or some advice on how to resolve a problem, we’re here to help.

 

We offer impartial and honest, practical advice every step of the way. If we don’t have the solution to your requirements we will say so rather than try to sell you something that won’t do the job.

 

Finally, we try to be nice, reasonable people to do business with and this is reflected in the frequent positive feedback we’re given from many of our customers.

Why can't I buy machines on your website ?

For many people, the journey into lasers and CNC routers is a new one and we feel a duty of responsibility to ensure that all our customers are properly informed before making a purchasing decision.

 

We offer all our prospective customers impartial, honest and practical advice when considering which machine and laser power is best suited to their needs. We also offer free of charge bookable machine demonstrations at our showroom in West Yorkshire where you can spend around 90 minutes with one of our engineers to get the best advice around.

 

During our time in business we find that this approach works very well and avoids any situations where a customer has purchased a machine that isn’t right for their needs.

 

So if you’re considering investing in a machine please give us a call for some friendly advice – we’re here to help !

What warranty do you offer on your machines ?

For all of our desktop machines (LS3020 and LS3040) we offer a 12 month return to base warranty.

For all of our PRO machines we offer a 12 month ONSITE warranty, utilising our nationwide team of highly skilled engineers.

Extended warranty terms are available, often including a free of charge onsite service at the end of year 1 and 2. Please contact us to find out more.

I need to find out more about your machines, do you offer advice and demonstrations ?

Of course !

HPC are experts in the range of machines we supply. We offer honest, practical and friendly pre-sales advice whether you decide to buy from us or not.

We offer free of charge live machine demonstration sessions at our West Yorkshire showroom where you can spend time with an experienced engineer, seeing what our machines are capable of. There is no hard sell, and you can bring along your own materials and design files.

We’re also regularly at exhibitions and local events throughout the country. Please contact us to discuss what options we can offer.

Do you offer delivery and installation ?

Yes !

Options for delivery and onsite installation are available on our entire range of machines. We also offer collection from our West Yorkshire based showroom.

We offer HIAB and crane deliveries on our larger routers and metal cutting machines.

Please contact our friendly sales team to discuss options.

Can I collect from you?

With pleasure.

We usually offer Friday collections from our showroom in West Yorkshire. However, we can agree alternative days if this is not convenient for you.

We offer a full machine training session when you collect you machine and there is no charge for this.

What about training ?

If you opt for the delivery and installation option when buying a machine we deliver a full training session for up to 5 people once our engineer has carried out the installation. We usually arrive around 08:30 and don’t leave until you’re happy, usually between 12:00 and 13:00.

We’re always happy to discuss options for repeat training sessions on site.

Please contact us to discuss this option.

If you choose to collect your machine from our showroom in West Yorkshire, we offer a free-of-charge full training session before you take your machine away.

Are your machines suitable for use in education ?

Yes they are.

We supply a large percentage of our machines into education and so take laser safety very seriously.

All our CO2 cabinet machines are class 1 laser safety devices as recommended by the HSE and CLEAPSS. We fit industry leading CE marked safety switches to all of our machines.

We also provide extensive onsite training with a particular emphasis on machine safety with all installations.

How will my order be delivered?

We deliver all machines in the UK using our own team of highly skilled engineers and fleet of HPC vehicles. Your installation engineer will unpack the machine, move it to your place of choice, carry out the installation and remove any packaging material and waste for recycling.

For export orders we offer a full packaging service and can offer ex-works or offer options for fully managed deliveries. Please contact us for further information.

What support can I expect from HPC when I buy a machine?

HPC Laser have a long and proud history of delivering first class after sales support which is very highly rated by our customers.

Each and every owner of a HPC machine is entitled to lifetime e mail and telephone technical support which is available Monday to Friday 09:00 to 17:00.

We hold a comprehensive stock of machine parts at our facility in West Yorkshire, with same day collection or next day delivery services available. Please note that because of their fragile nature, we are unable to deliver replacement glass laser tubes using courier delivery services. However, we can usually make arrangements for you to collect from one of our service engineers when they are in your area.

Finally, our team of highly experienced installation and service engineers are available to carry out onsite service, maintenance and breakdown repairs.

If you value an honest and reliable approach to after sales support, HPC Laser are here for you every step of the way.

Do you offer finance?

Yes, we offer business leasing and finance options through our partners.

We also offer up to 12 months interest free personal finance.

Please contact us to discuss available options.

What does a water chiller do and do I need one?

As standard, our CO2 laser machines are supplied with a plastic water tank and submersible pump. The pump connects to the back of the laser machine and circulates water from the tank, through the laser tube and back into the tank. Naturally, the more the machine is used, the more the temperature of the water increases. At 25°C you need to stop work and let the water cool or you risk damaging your laser tube.

A water chiller is a closed loop system with a water reservoir, a compressor and a refrigerant gas. The system actively cools the water in the reservoir and allows you to work the laser machine without the worry of excessive water temperature.

The water chiller also provides visible and audible alarms for water over temperature, water under temperature and flow restriction.

A chiller is easy to fit to your laser machine. Simply connect the outlet from the chiller to the water inlet of your laser machine. Then connect the inlet on the chiller to the water outlet on the laser machine. Fill the water reservoir with water (preferably deionised or distilled as these are better at preventing bacterial growth), ensuring that the water covers the refrigerant coils and switch on the chiller.

The chiller can be plugged into the back of the laser machine so that it works when the laser machine is switched on, meaning you don’t have to remember to turn on the chiller separately each time.

What does a fume filter do and do I need one?

As standard, our CO2 laser machines are supplied with a extractor fan and 2 lengths of flexible hose. One length of flexible hose is attached to the rear of the laser machine and then to the fan inlet. The other hose is attached to the outlet of the fan unit and the other end of the hose typically taken through a hole in an outside wall.

If you are unable to access external ventilation through an outside wall or ceiling, it may be helpful to consider one of our BOFA fume filters. These operate in place of the usual fan unit, extracting the air from the laser machine and filtering it, first through a HEPA dust and particle filter and then through a charcoal filter to remove the smell.

Fume filters incorporate replaceable cartridge filters which need to be replaced from time to time. The duration between filter changes is extremely difficult to predict as it is dependent upon many variables such as laser power, material being processed, complexity of the design etc.

Not sure what you need? Give the experts a call.