To all the team at HPC Laser,
As I type this out, there are genuinely no words I can convey to express how ecstatic I am with the purchase of my LS6090. Whilst you may not know this, for the last three years we have been using Chinese lasers purchased from eBay and I have always said to my business partner that owning a HPC Laser would be the day I realised we made it as a company. Today that realisation has kicked in and it’s somewhat fair to say it’s an emotional one.
I strive for professionalism and customer service in my company and the professionalism I have received from start to finish has been nothing short of top notch from yourselves. From the initial enquiry with Oliver for finance options, to speaking to Rory to get us booked in as quickly as possible (he even offered us an earlier date when a cancellation had come through). Even speaking to the lovely young lady on the phone with one of our initial enquiries to get our Chinese laser repaired and serviced (forget her name sorry!).
Everything has been a pleasure from start to finish. My only disappointment was that I didn’t come to the offices for a demonstration so that I could put faces to the names.
Particular mention must go to Simon who brought our machine to us today. There are very few people in this world I would consider to be a complete gentleman and he was completely out of this world.
Whilst waiting for the machine to arrive today I must admit I had been nervous about how it would get up the dog leg stairs and into the office in the first place. Seeing Simons face this morning when he saw the stairs did not fill me with the greatest of hope and by his own admission he was considering not even making the attempt.
Fortunately I have some very decent (and strong) friends that grabbed their tools and completely removed the bannisters and posts from the stairs which made for an interesting sight. During this time Simon did all he could to make life easier for everyone by stripping down as much of the laser as he possibly could, such as removing door panels etc.
Finally after many conversations about how it would go up the stairs Simon and my friends finally got the laser in to its new home where we left him to piece everything back together. He simply didn’t stop from start to finish until the machine was where it was supposed to go. I can only imagine that other people would have looked at the stairs, laughed, walked off and said “no chance!”.
A thousand thank you’s to Simon, it is people like him that do indeed make the world go round.
I have promised him when we move in 18 months time and we use your relocation services, we will hire the crane and have it out the window!!
Once again a massive thank you to all of you for all your help and for making one of my goals and personal dreams come true, you’re amazing… and all this after only two hours!!!
I would just like to thank you for your prompt delivery of my Laser and Thank you to Chris for his professionalism in the setting up and high standard of training he gave me as to how to run it and any questions or concerns I had were answered thoroughly. It is also reassuring to know I am able to phone if I have any queries. I will be recommending you to anybody who is interested in your products.
LS 6090 PRO Edition Laser Cutter
Date Added: 01/31/2012 by Pete Tetlow