I recently purchased the ls3040 from hpc laser and can honestly say the service has been faultless from start to finish. They were fantastic on the day of collection, showing me all the basics in a 1 to 1 training session with Chris. Very warm & friendly people with a genuine passion for exceeding customers expectations.
Since then i have emailed Chris a number of times & he has always replied promptly & even in his own time over the weekend, also ringing as he knew i was getting myself frustrated; to ensure i could rectify my teething problems due to my beginner knowledge on corel draw & laser cut, totally my lack of experience, nothing more haha.
I would 110% recommend hpc laser to anyone looking to purchase a laser machine, with Chris as your guide ????
Thank you so much.
Dear Chris & HPC Laser Team,
Thank you very much for your kindness and hospitality when picking up the laserscript LS3060. It was nice and refreshing to meet such an enthusiastic and professional team.
Thank you for the training. I am sending something nice for you to share with a cup of tea or coffe.
Customer Reviews and Testimonials
Hi HPC Team,
Just wanted to say a MASSIVE thank you for all your help on providing Sarah Bonnell School with our perfect laser cutter. From the start there was great phone assistance to help choose the right package to suit our needs and super-fast communication with Oliver and Rory, regarding our specialist extraction needs via email. Despite it being a large purchase, the process was entirely stress free and completely worked around our needs. Organizing the delivery and set up was straightforward and simple, Simon was so helpful and friendly he made the day a real treat! Simon was proactive with whatever little hang ups we encountered on setting up our machine (we ordered the LS1290, one of the larger machines!) and his enthusiastic manner made it seem like no effort at all. Whereas with some companies you can imagine they’d be quick to charge to extra for any errors in prepartions – this was not the case with HPC. The training in using the machine simple yet precise, I felt I knew the machine inside out after only an hour; he also taught me some great new techniques for use with the laser cutter (my mind was blown by the 123Make Software and also the Flexi-fish design.)
Have only encountered one problem since having the machine installed, which I’m afraid to say was down to my own human error, never the less the HCP team were more than happy to help assist me and had it diagnosed in minutes!
Cannot thank you enough,
Anthony Nolan (A very grateful Design Technician from Sarah Bonnell School, London)
Firstly for changing our training to the Wednesday morning.
And secondly to feedback on how brilliant Phil was.
He was patient, knowledgeable and very polite. A real credit and asset to your company.
I would like to thank you and your staff for the hospitality shown to Scott and I yesterday during our visit for the laser upgrade. Again I would like to thank you for your help, your advice and all the work you carried out on our machine, again your service is outstanding.
We look forward to our future dealings with your company.
We wish you all a very Merry Christmas and all the best for 2015.
Games of War
Service has been great. Phil was excellent yesterday.... very patient and understanding despite all the questions. A few issues to adjust set up of the laser so kept him a little longer than anticipated.
So far so good really pleased. Thanks to all involved from arranging demo to getting the machine quickly to us and final commission.
Hope its very busy know!
MijMoj Design Ltd.
Denny high school received our HPC laser last week. This laser was delivered and installed by Phyllip Rigg. I would just like to send an email saying how professional and slick the whole process was.
The laser was installed quickly and efficiently was expert training provided by your colleague. Phyllip was informative and demonstrated all aspects of the laser. He was able to answer any questions I posed and he installed me with faith in your company.
I would just like to say again thank you for the delivery and training of your laser.
(A very happy) Mr Ricci Locke
Dear all at HPC,
Just a quick email to say how much we appreciated the excellent training we received when our laser cutter was delivered yesterday. Phyllip (Rigg) was very patient with us, he was clearly knowledgeable regarding the machine and a very confident teacher.
Unfortunately we delayed him somewhat, for which we apologise, but he was most gracious and made sure that we understood everything necessary to get us safely started. Please pass on our thanks.
Head of Design and Technology
The Hollyfield School
'' I'm a Design Technology Teacher in Cheshire but have also recently started a small business in my spare time making personalised wedding stationary.
In February, after visiting various companies including Universal, Mantech and Radecal, I decided to purchase a 6840 laser cutter from HPC Laser with the upgrade to a 60W Tube.
I can honestly say I've never been happier with my decision, Chris and the rest of the staff at HPC are a great bunch of people. The training and support when I picked the laser up was excellent and the next day I was up and running and I haven't had any problems with the laser at all. That was until last Friday night, completely due to my own fault, I broke my laser cutter (I wont go into any details!). Anyway, Saturday morning I rang HPC in desperation, hoping they could save me, and they did. Amazingly, Chris turned up at 8:30pm! on Tuesday night after and 18 hour round trip to a customer in Devon and fixed my laser.
This is the exact reason I decided to buy from a reputable company like HPC, the quality of after sales support. And the laser is amazing, we have a universal at school and it can't achieve the quality of engraving that my 6840 does.
I definitely recommend HPC to anyone who is thinking of buying a laser cutter for their school. ''
Thank you for the information that you passed onto me, it enabled me
to quickly get the laser cutter up and running again. This is the
third time you have managed to do this.
The staff of Alder Grange School are grateful for your time and
patience that you have shown to us.
We wish to congratulate you on your after sales service which has been
We had a lovely experience purchasing our laser cutter from HPC Laser. Visiting their showroom to see working models helped make the decision easier, and once purchased it was delivered quickly (ours was in stock and arrived within a week). We've had nothing but laser cutting success since.