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Testimonials

To all the team at HPC Laser, 
 
As I type this out, there are genuinely no words I can convey to express how ecstatic I am with the purchase of my LS6090. Whilst you may not know this, for the last three years we have been using Chinese lasers purchased from eBay and I have always said to my business partner that owning a HPC Laser would be the day I realised we made it as a company. Today that realisation has kicked in and it’s somewhat fair to say it’s an emotional one. 
 
I strive for professionalism and customer service in my company and the professionalism I have received from start to finish has been nothing short of top notch from yourselves. From the initial enquiry with Oliver for finance options, to speaking to Rory to get us booked in as quickly as possible (he even offered us an earlier date when a cancellation had come through). Even speaking to the lovely young lady on the phone with one of our initial enquiries to get our Chinese laser repaired and serviced (forget her name sorry!).
Everything has been a pleasure from start to finish. My only disappointment was that I didn’t come to the offices for a demonstration so that I could put faces to the names. 
 
Particular mention must go to Simon who brought our machine to us today. There are very few people in this world I would consider to be a complete gentleman and he was completely out of this world.
Whilst waiting for the machine to arrive today I must admit I had been nervous about how it would get up the dog leg stairs and into the office in the first place. Seeing Simons face this morning when he saw the stairs did not fill me with the greatest of hope and by his own admission he was considering not even making the attempt. 
 
Fortunately I have some very decent (and strong) friends that grabbed their tools and completely removed the bannisters and posts from the stairs which made for an interesting sight. During this time Simon did all he could to make life easier for everyone by stripping down as much of the laser as he possibly could, such as removing door panels etc. 
 
Finally after many conversations about how it would go up the stairs Simon and my friends finally got the laser in to its new home where we left him to piece everything back together. He simply didn’t stop from start to finish until the machine was where it was supposed to go. I can only imagine that other people would have looked at the stairs, laughed, walked off and said “no chance!”. 
A thousand thank you’s to Simon, it is people like him that do indeed make the world go round.
 
I have promised him when we move in 18 months time and we use your relocation services, we will hire the crane and have it out the window!! 
 
Once again a massive thank you to all of you for all your help and for making one of my goals and personal dreams come true, you’re amazing… and all this after only two hours!!!
 
Kindest regards
Chris Lancaster 
 

 

 

 

 

Dear Chris & HPC Laser Team,

Thank you very much for your kindness and hospitality when picking up the laserscript LS3060.  It was nice and refreshing to meet such an enthusiastic and professional team. 

Thank you for the training.  I am sending something nice for you to share with a cup of tea or coffe. 

Christophe Mauriange 

17/08/2016

 

Customer Reviews and Testimonials

Hi HPC Team,

 

Just wanted to say a MASSIVE thank you for all your help on providing Sarah Bonnell School with our perfect laser cutter. From the start there was great phone assistance to help choose the right package to suit our needs and super-fast communication with Oliver and Rory, regarding our specialist extraction needs via email. Despite it being a large purchase, the process was entirely stress free and completely worked around our needs. Organizing the delivery and set up was straightforward and simple, Simon was so helpful and friendly he made the day a real treat! Simon was proactive with whatever little hang ups we encountered on setting up our machine (we ordered the LS1290, one of the larger machines!) and his enthusiastic manner made it seem like no effort at all. Whereas with some companies you can imagine they’d be quick to charge to extra for any errors in prepartions – this was not the case with HPC. The training in using the machine simple yet precise, I felt I knew the machine inside out after only an hour; he also taught me some great new techniques for use with the laser cutter (my mind was blown by the 123Make Software and also the Flexi-fish design.)

 

Have only encountered one problem since having the machine installed, which I’m afraid to say was down to my own human error, never the less the HCP team were more than happy to help assist me and had it diagnosed in minutes!

 

Cannot thank you enough,

 

Anthony Nolan (A very grateful Design Technician from Sarah Bonnell School, London)

 

 

Hi Rory,
Just wanted to take the time to thank you.
Firstly for changing our training to the Wednesday morning.
And secondly to feedback on how brilliant Phil was.
He was patient, knowledgeable and very polite. A real credit and asset to your company.
We are up and running with the machine and excited to get the products live in our marketplace.
Kindest regards.
Jo
 
 

Hi HPC

I would like to thank you and your staff for the hospitality shown to Scott and I yesterday during our visit for the laser upgrade.  Again I would like to thank you for your help, your advice and all the work you carried out on our machine, again your service is outstanding.

We look forward to our future dealings with your company.

We wish you all a very Merry Christmas and all the best for 2015.

 

Regards

Alan Merchant

Games of War

 

Hello HPC,

Service has been great. Phil was excellent yesterday.... very patient and understanding despite all the questions. A few issues to adjust set up of the laser so kept him a little longer than anticipated.

So far so good really pleased. Thanks to all involved from arranging demo to getting the machine quickly to us and final commission.

Hope its very busy know!



Best Regards

Sean Nelson
MijMoj Design Ltd.

 

 

Morning,

Denny high school received our HPC laser last week. This laser was delivered and installed by Phyllip Rigg. I would just like to send an email saying how professional and slick the whole process was.

The laser was installed quickly and efficiently was expert training provided by your colleague. Phyllip was informative and demonstrated all aspects of the laser. He was able to answer any questions I posed and he installed me with faith in your company.

I would just like to say again thank you for the delivery and training of your laser.

 

Kind Regards

Jordana MacDonald

Technical Teacher

 

 

Dear Sales

 
Thank you for your services, we have been in the business for over 30 years. 
It was refreshing to meet with your representative at the NEC earlier this year. He showed your range of Laser cutters after which we purchased a HPC LS6840
 
We look forward to purchasing your new cutter for Steel when it arrives.
 
Regards
 

(A very happy) Mr Ricci Locke

 

Dear all at HPC,

 
Finally I have found a moment to drop you a line to thank you all very much for the service I received during the purchase of my new 6040Pro. 
 
This was a big investment for me and something I could not take lightly. I was very impressed with the quality of service I received during my initial research phase, through to the final delivery and installation. You have all been extremely helpful, very straightforward with your information and generous with your time (on the trial day). Please pass on an especial thanks to Phil for his patience and calm manner in explaining all that was necessary during installation and training the other week.
 
I am steadily getting to the grips with the machine and I am sure I will master it’s full potential in the coming months. 
 
I will have no reservations in recommending you where I can, as it has been a pleasure to deal with a company that provides an excellent ‘old fashioned’ proper service!
 
Thank you to you all.
 
Best wishes and kind regards.
Chris Wight.

 

Dear HPC,

Just a quick email to say how much we appreciated the excellent training we received when our laser cutter was delivered yesterday.  Phyllip (Rigg) was very patient with us,  he was clearly knowledgeable regarding the machine and a very confident teacher.

Unfortunately we delayed him somewhat, for which we apologise,  but he was most gracious and made sure that we understood everything necessary to get us safely started.  Please pass on our thanks.

Kind regards,

Lyn Tunstead

Head of Design and Technology

The Hollyfield School

 

 

'' I'm a Design Technology Teacher in Cheshire but have also recently started a small business in my spare time making personalised wedding stationary.

In February, after visiting various companies including Universal, Mantech and Radecal, I decided to purchase a 6840 laser cutter from HPC Laser with the upgrade to a 60W Tube.

I can honestly say I've never been happier with my decision, Chris and the rest of the staff at HPC are a great bunch of people. The training and support when I picked the laser up was excellent and the next day I was up and running and I haven't had any problems with the laser at all. That was until last Friday night, completely due to my own fault, I broke my laser cutter (I wont go into any details!). Anyway, Saturday morning I rang HPC in desperation, hoping they could save me, and they did. Amazingly, Chris turned up at 8:30pm! on Tuesday night after and 18 hour round trip to a customer in Devon and fixed my laser.

This is the exact reason I decided to buy from a reputable company like HPC, the quality of after sales support. And the laser is amazing, we have a universal at school and it can't achieve the quality of engraving that my 6840 does.

I definitely recommend HPC to anyone who is thinking of buying a laser cutter for their school. ''

 

 

Hi HPC

Thank you for the information that you passed onto me, it enabled me

to quickly get the laser cutter up and running again. This is the

third time you have managed to do this.

The staff of Alder Grange School are grateful for your time and

patience that you have shown to us.

We wish to congratulate you on your after sales service which has been

excellent.

Yours Sincerely

Mr Smith

Technology Technician

 

 

"

We had a lovely experience purchasing our laser cutter from HPC Laser. Visiting their showroom to see working models helped make the decision easier, and once purchased it was delivered quickly (ours was in stock and arrived within a week). We've had nothing but laser cutting success since.

"

Regards

Aaron Nielsen

www.oomlout.com


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